Frequently Asked Questions
1. Product Related
Q: How are your oil-paper umbrellas made? A: Our oil-paper umbrellas are crafted using traditional techniques, employing selected oil paper and skilled artisans. Each umbrella is meticulously inspected to ensure quality and aesthetics.
Q: What sizes and styles of oil-paper umbrellas do you offer? A: We offer a variety of sizes and styles of oil-paper umbrellas, catering to various customer preferences.
Q: What occasions are your oil-paper umbrellas suitable for? A: Our oil-paper umbrellas are suitable for various occasions, including everyday use, sunshade, rain protection, as well as decoration and gifting purposes.
2. Ordering and Payment
Q: How do I place an order? A: You can browse and select your desired oil-paper umbrellas on our website and proceed to place an order through the website. Alternatively, you can place an order by contacting our customer service team.
Q: What payment methods do you accept? A: We accept multiple payment methods, including credit cards, debit cards, PayPal, etc. Specific payment methods will be displayed during checkout.
Q: Can I cancel or modify my order? A: If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has begun processing, it may not be possible to cancel or modify.
3. Shipping and Returns
Q: How do you ship orders? A: We process your orders promptly and choose the most suitable shipping method for delivery. Shipping times and costs will be displayed during checkout.
Q: What should I do if I receive a defective oil-paper umbrella? A: If you receive an oil-paper umbrella with any quality issues, please contact us immediately and provide relevant photos. We will promptly assist you with return or exchange services.
Q: Do you accept returns? A: Yes, if you are not satisfied with the oil-paper umbrella you received, you can apply for a return within a certain period after receiving the goods. Please refer to our return policy for more information.
4. Customer Service
Q: How can I contact you if I have other questions or need assistance? A: If you have any questions or need assistance, please feel free to contact our customer service team via email, phone, or online chat. We are dedicated to providing support and assistance to you.