Shipping & Refund Policy

SHIPPING POLICY

We are happy to offer free shipping via UPS Ground in the U.S. for orders over $100; however, we do not ship on weekends or U.S. holidays. Please expect up to two weeks to receive your order.

Personalized items are shipped together with any non-personalized items. We hold the shipment of the complete order until the personalized item is finished. Please allow up to four weeks to receive it. If you would like to pay for shipping to receive the other items in your order sooner, please contact us and we will send a shipping invoice.

Closed for the Holidays

Holiday

Day

Date

New Year’s Day (observed)

Monday

January 1, 2024

Memorial Day

Monday

May 27, 2024

Independence Day

Thursday

July 4, 2024

Labor Day

Monday

September 2, 2024

Thanksgiving Day

Thursday

November 28, 2024

Day after Thanksgiving

Friday

November 29, 2024

Christmas Day

Wednesday

December 25, 2024
Day after Christmas Day Thursday December 26, 2024

RETURNS GUIDELINES

At INKCULTURES , we are committed to customer satisfaction. If you find our products defective in any way,  please follow the guidelines below.

Full refund:

  • Full-price merchandise purchased online can be shipped back within 14 days from the date of receipt to receive a full refund, excluding any shipping fees. We will extend the return period for two weeks after the Christmas holiday. 
  • All items must be returned in the condition in which they were received, 100% complete and in original packaging.
  • Any items shrink-wrapped must be returned sealed and unopened for a full refund.
  • Exchanges are not supported at this time. Please return original order for a refund and create a new order for the replacement.
  • Return shipping costs will be paid for by the purchaser. Return shipping costs will be refunded if the return is a result of a defective item or an error on our part.
  • Please include the order number and reason for return. 
  • Returns that do not meet our policy will not be accepted and will be sent back to you.

    Attn: INKCULTURES 
    California.El Dorado Street A214 


    Once we have received your item, we will issue a refund within 7 business days. Credit will be applied to the form of payment used for the original purchase.